This press release is published jointly with Natixis Insurances
Natixis Assurances, the BPCE Group’s insurance division, has selected solutions developed by diwise, a CNP Assurances subsidiary, to facilitate administrative procedures for beneficiaries of its life insurance policies. By optimising the beneficiary journey, these solutions save time in the benefit payment process and streamline the client experience.
Based on artificial intelligence, the automatic document recognition and automatic document reading solutions from diwise by CNP Assurances have been in place since February 2021 in the Insurance Inheritance Space (Espace Successions Assurances), the internet portal for Natixis Assurances life insurance clients and beneficiaries. They have already provided more than 2,500 beneficiaries with automatic checking of their identity documents and bank account details submitted to the portal. The process is carried out in real time, reducing time spent on management and requests for up-to-date identity documents, legible bank account details and compliant documents, thereby helping to optimise the client experience.
Currently available to more than 80% of insurance policy beneficiaries (spouse, assignees and beneficiaries designated by the policyholder), the system will be gradually extended to process all documents required to submit a benefit claim (tax documents, order of succession, etc.), up to and eventually including automation of the benefit payment.
Nofel Goulli, Deputy CEO Natixis Assurances/Personal Insurance business line, says: “Launched in 2018, the Insurance Inheritance Space is intended to facilitate administrative procedures in relation to settlement of life insurance benefits and increase transparency of the process for beneficiaries as well as advisers within the Banque Populaire and Caisse d’Epargne networks. In 2020, this space was opened up to beneficiaries of CNP Assurances policies taken out with Caisses d’Epargne.
Our platform has now been enhanced with a new real-time document recognition service, developed by diwise, a subsidiary of our partner CNP Assurances. This initiative, representing a concrete step in our strategy to use APIs, allows us to improve beneficiaries’ experience and illustrates the complementary nature of the partnership with CNP Assurances.”
Thomas Chardonnel and Frédéric Fernique, Head of the BPCE Partnership business unit, Retirement and European Borrower Insurance business activities, and BPCE Partnership Director at CNP Assurances, respectively, declare: "We are delighted that the automatic document reading and recognition solutions developed by our subsidiary diwise by CNP Assurances have been chosen by our partner Natixis Assurances to optimise its clients’ experience and to facilitate administrative procedures for life insurance beneficiaries, particularly in these sad times. This joint project with BPCE is a further illustration of the dynamic nature of our partnership."