This new set of KPIs reflects the Group’s commitment to a more inclusive and sustainable society consistent with its corporate mission and its new strategic narrative of sustainability.
In 2022, as part of its corporate mission, CNP Assurances adopted 16 KPIs to measure its non-financial performance every year through 31 December 2025. At the end of this first cycle, the Group recorded an average achievement rate of 98% of these targets.
Today, CNP Assurances is unveiling 15 strategic sustainability KPIs for the 2026-2030 period, four of them new. The indicators were co-built with the subsidiaries and the Group’s main stakeholders. They are also based on an analysis of best market practices.
All the KPIs proposed are now applicable to all Group regions. They reflect a stronger ambition on the climate, biodiversity, social inclusion, governance and employee engagement..
An expanded, more ambitious and fully international approach
The new approach covers the three dimensions of CNP Assurances’ corporate mission:
- A responsible insurer: accessibility, simplicity, transparency, trust.
- A responsible investor: environmental transition, societal impact, civic engagement.
- A responsible employer: engagement, inclusion, gender balance, employability of young people.
15 commitments to the Group’s 6 stakeholders
The 15 KPIs express the Group’s commitments to its six stakeholders:
Commitments to customers
1. Number of solutions improving access to insurance
Compared with the 2022-2025 indicator, this target has been extended, in addition to products, to include all solutions and services. At end-2025, CNP Assurances offered 15 inclusive products facilitating access to insurance for vulnerable populations.
For 2030, the Group is targeting 30 inclusive solutions.
2. Share of customers who believe that their relationship with CNP Assurances has been simple
This KPI, based on the Customer Effort Score published up to 2025, now shows the share of customers rating their processes and journeys as simple. The aim is to strengthen customer support at times when the relationship with the insurer is essential.
The Group’s target for 2030 is that at least 80% of customers consider that their interaction with CNP Assurances has been simple.
3. Share of information sent to the client in plain English
This new KPI assesses the compliance of customer documents with local guidelines on plain English, the aim being to improve understanding, retention and transparency.
By 2030, 100% of the information provided to customers throughout the Group must be in plain English.
Commitments to partners
4. Net Promoter Score (NPS)
This KPI, unchanged in form relative to the 2022-2025 indicator, is gradually integrating all the major global partners of CNP Assurances. It measures the satisfaction of distribution partners and their propensity to recommend CNP Assurances. It is a key indicator of the Group’s multi-partner model.
2030 target: +40 at least.
Commitment to its shareholder and investors
5. ESG ratings
This KPI, unchanged from the previous indicator, is based on assessments by ESG rating agencies. It reflects the solidity of the Group’s sustainable approach. It is important in this respect to note that rating agencies (MSCI, S&P and Sustainalytics) raise their requirements each year.
2030 target: to be among the top 10% of insurers in the world rankings.
Commitments to the planet
6. New flows invested in favour of the environmental transition
This new KPI includes all subsidiaries. It measures CNP Assurances’ new investments in favour of the ecological transition, including green bonds, certified forests, certified buildings, environmental infrastructure and Article 9 funds.
2030 target: €10bn in new investment flows.
7. Carbon footprint of the investment portfolio
This KPI, which already exists, has been extended to all Group subsidiaries.
The aim is to reduce the carbon footprint to less than 50 kgCO₂e/€k by 2030.
8. Carbon footprint of internal operations
This pre-existing KPI has been extended to employee commuting and business travel.
2030 target for reducing internal emissions: -50% in absolute terms and -65% per employee.
9. Forests and biodiversity
This new KPI measures the impact of the Group’s actions in favour of forests. For forests in Europe, it covers actions for effective biodiversity conservation (FSC certification, Nature Impact). In Latin America, it measures our contribution to sustainable management initiatives, such as the Connexion Amazonie project.
The target for 2030 is 20,000 hectare-years in Europe and 2.5 million hectares in Latin America.
Commitments to society
10. Outstanding responsible investment initiatives
The aim with this new KPI is to encourage responsible investment initiatives in the three priority themes of the Group’s strategic narrative of sustainability: climate and biodiversity, healthcare and ageing well, and access to essential goods and services. These initiatives must originate from all subsidiaries and stand apart through their ambition for sustainable transformation.
2030 target: 30 initiatives.
11. Percentage of employees involved in initiatives with a societal impact
This KPI has been adapted by incorporating new eligibility criteria for recognised initiatives: commitments during or outside working hours, salary rounding, donations of working days, and other forms of commitment proposed by the Group).
2030 target: 35% of employees involved.
12. Annual sponsorship expenses
This KPI, which remains unchanged, measures the Group’s financial effort in support of the general interest, particularly young people’s healthcare.
2030 target: €18m over the period (€3.6m/year).
Commitments to employees
13. Employee engagement rate
This KPI measures the engagement of the Group’s employees. It will rely on a new measurement tool currently being implemented consistent with the La Poste Group barometer.
Target 2030: to be defined in 2027.
14. Gender diversity rate in Top Management
This KPI, already in place, measures gender balance in the Group’s Executive Committee and Top Management. It reflects a stronger ambition on inclusion and gender equality in the governing bodies.
2030 target: gender diversity rate of between 45% and 55% in Top Management.
15. Number of opportunities to support the employability of young people
This KPI reflects the Group’s commitment to the professional integration of young people under the age of 30: facilitating their access to the labour market through professional contracts and pathways.
2030 target: 4,500 professional opportunities offered.
To find out more, download our table detailing each of the 15 KPIs
With its new cycle of 15 corporate mission KPIs, CNP Assurances is affirming its determination to drive the sustainable transformation at the service of its stakeholders: customers, partners, investors, employees, society and the planet.
The aim with this renewed framework is to make the Group’s commitments clearer and rally all its teams around the shared ambition of contributing to a more inclusive, sustainable and just society.