We want to make protection solutions available to everyone, regardless of their situation, and be there for our insureds when they need us.
Customers want simple and useful insurance solutions that make life easier for them. We need to turn around their perception of insurers and their usefulness.
We are committed to:
- Support the customer at all times
- Make insurance clear and easy, including the deployment of plain language across all documents provided to customers
- Support as many people as possible, regardless of their situation, by developing accessible inclusive solutions
These objectives are part of our corporate mission. Progress on these objectives is measured every year using indicators.
Our 15 corporate mission indicators for 2026-2030
We are renewing the indicators of our corporate mission. After a first phase over the period 2022-2025, the results of which you can read below at the end of 2025, we are starting a second cycle.
We propose 15 strategic sustainability indicators for the period 2026-2030. They will strengthen the CNP Assurances Group's commitment to a more inclusive and sustainable society.
To find out more, download our table which details each of the indicators by stakeholder
Below are the results of our indicators in 2025:
Support the customer at all times
By the end of 2025, our aim was to achieve a customer effort rate of less than 2 (out of 5) for the end-to-end customer journey (France and international).
Support as many people as possible, regardless of their situation
In line with the objective :