We want to make protection solutions available to everyone, regardless of their situation, and be there for our insureds when they need us.
Customers want simple and useful insurance solutions that make life easier for them. We need to turn around their perception of insurers and their usefulness.
We are committed to:
- Support the customer at all times
- Make insurance clear and easy
- Support as many people as possible, regardless of their situation
These objectives are part of our corporate mission. Progress on these objectives will be measured every year using the indicators shown below.
Support the customer at all times
Our goal is to achieve a customer effort rate of less than 2 out of 5 across the entire customer journey by the end of 2025 (in France).
Support as many people as possible, regardless of their situation
Our ambition is to improve access to insurance for vulnerable populations through the development of 15 inclusive products or partnerships (Group).
In line with the objective :