Components of the CSR approach
Being a responsible insurer means acting as a value-adding financial intermediary between policyholders looking for security and an economy exposed to risks. We protect policyholders by minimising their exposure to the risks of everyday life. Our excellent risk assessment skills and long-term investment strategy ensure that we are able to fulfil our commitments. Beyond these commitments, which are the bedrock of the insurance offer, we innovate by offering real social value-added.
CNP Assurances’ CSR approach is organised around four strong commitments that inspire all our actions.
• Offer protection for everyone:
• promote access to insurance;
• design socially responsible products and services;
• better satisfy policyholders.
• Contribute to a sustainable economy:
• be a responsible investor;
• be a responsible purchaser.
• Be an attractive employer:
• develop skills in line with the Group’s strategy;
• provide a working environment that fosters well-being and performance;
• roll out a robust policy on gender equality in the workplace.
• Foster a sustainable society and environment:
• optimise the environmental footprint of the Group’s internal workings;
• reduce the carbon and environmental impact of products;
• manage the local impact.
Stakeholder dialogue
CNP Assurances maintains regular dialogue with its main stakeholders and conducts periodic stakeholder satisfaction surveys.
In 2015, CNP Assurances launched La Fabrique d’Assurance, which brings together insurers and experts in various fields to discuss trends in social issues and their impact on insurance.
Regular satisfaction surveys are conducted among policyholders and our distribution partners in France and worldwide. These surveys help enhance the Company’s customer service process. In addition, CNP Assurances and its main subsidiaries conduct qualitative and quantitative studies to anticipate the needs resulting from social and demographic change (see “Priority No. 3: better satisfy policyholders“ on page 12).
CNP Assurances also engages in constructive dialogue with companies in which it is a shareholder whenever a problem is revealed in the course of the quarterly SRI screening process via our asset managers or directly during the lead-up to Shareholders’ Meetings. CNP Assurances plays an active role in the work of the French Insurance Association (Association française de l’assurance – AFA) on CSR issues. We are also a member of ORSE, a French CSR think-tank, and its Finance Club, which brings together companies and stakeholders (NGOs and unions). In 2014, CNP Assurances joined the Institutional Circle of Novethic, a French media and research centre specialising in responsible investment.
The cnp.fr website, which is accessible to all, had nearly 400,000 visitors in 2015, nearly a quarter of which were to the section devoted to individuals.
In addition to institutional labour relations and employee satisfaction surveys, diagnostic reviews of psychosocial risks performed in 2013 and 2015 helped improve our understanding of how employees perceive their work environment. Following the Company’s reorganisation into business units, a survey was conducted in two phases to determine employees’ reactions to the change. The results were discussed by the Occupational Health, Safety and Working Conditions Committee.
The international subsidiaries also participate in local professional bodies. The Caixa Seguradora group carries out an annual CSR assessment in conjunction with research institute Ethos.
The CSR management bodies
CNP Assurances has a Sustainable Development department, which reports directly to the Chief Executive Officer and relies on support departments. It also reports to the Board of Directors and the Chairman on its activities and its objectives.
CNP UniCredit Vita set up a CSR department in 2015. Since 2013, sustainable development indicators established by the Green Group have been included in the Management Committee’s quarterly report.
In 2013, the Caixa Seguradora group established the Caixa Seguradora Institute, in addition to its Sustainable Development Committee, thereby reinforcing its social, environmental and cultural programmes.
Since the end of 2014, the CSR actions undertaken by CNP Assurances Compañia de Seguros have been part of broader strategic objectives. The Company launched its “Multiplicar” CSR programme and created a Sustainability Committee in July 2015.