Offer protection for everyone

Protecting policyholders

CNP Assurances and several subsidiaries have obtained ISO 9001 certification of their main business processes. The certification scope is expanded each year while ensuring that previously acquired certifications are renewed.

  • List of CNP Assurances’ certifications: ISO 9001:2008
    • the periodical policyholder information process for individual insurance and group pension policies;
    • the entire term creditor insurance process;
    • shorten processing times and improve quality of service;
    • processing of incident reports and database administration for individual insurance policy applications;
    • activities related to user acceptance of individual insurance management applications;
    • Âge d’Or Expansion’s services have been “NF Service” quality certified since 2011.
  • CNP Argentina’s ISO 9001:2008 certification of its management system has been regularly renewed since 2004. It is the first life insurance company in Argentina to obtain certification for both the underwriting and administrative management of insurance policies.
  • Since 2000, CNP Partners’ UNE-EN ISO 9001:2008-compliant quality management system covering the design, underwriting and administration of life insurance policies and pension plans has been AENOR- and IQNet-certified.
  • Caixa Seguradora process management and services.