Foreword
"Each and every accomplishment strengthens the CNP assurances brand."
We can be proud of CNP Assurances’ performance in 2017. Our attributable net profit rose 7% to €1,285 million and our new business value surged 80%. Those figures are a testament to the way we have improved the profitability of our business thanks to an offering finely balanced between savings/pensions and personal risk/protection. On the strength of these encouraging trends, we are proposing an increased dividend payment of 84 euro cents per share and have also undertaken to deliver organic growth in EBIT of at least 5% in 2018. These performances reflect our highly impressive momentum. Beyond the numbers, I’m talking about what is driving us forward. All our employees are working hard to execute our strategy, and its priorities have received unanimous backing from our Board of Directors.
We are all pulling together! We are embracing, nurturing and funding innovations right across the Group. Customer satisfaction is now of paramount importance to all of us, and so quality of service, a finely tuned offering, and customer relationship management represent top priorities, with each of our employees fully committed to the cause. Thanks to our professionalism and our proactive approach, we are constantly delivering better service to our customers and our partners. As well as being our duty, that’s a source of pride for us, and it’s also the most compelling evidence of our ability to build a future that lies in a new direction yet is worthy of our rich history. We have high hopes for our multi-partnership model.
Building on the major foundational partnerships already sealed with La Banque Postale and the BPCE Group in France and with Caixa Econômica Federal in Brazil, we forge new agreements every year, demonstrating our agility and the ability of our businesses to meet a wide variety of needs.
Each and every accomplishment strengthens the CNP Assurances brand. It has always epitomised and indeed still epitomises security, and is now increasingly associated with innovation – both at home in France and via the Youse brand, which is making rapid and highly promising progress in Latin America. Our growing investments in digital technologies are essential for us to improve our quality of service and to streamline our business relationships, and we are laying the foundations for the future by establishing numerous partnerships with start-ups, including equity investments in certain cases. CNP Assurances is genuinely primed to capitalise on the revitalised personal insurance market. Our strength comes from believing that, amid the far-reaching transformation of the insurance sector, our agility, our unrivalled technical capabilities, our service culture and our corporate values, founded on our identity as a public enterprise, represent tremendous assets and that nothing is impossible for us if we maintain our resolve, commitment and creativity.
Our management team is leading this ambitious plan very deftly, and the sky really is the limit for the next chapter in our development. I want our shareholders, our customers and our partners to be able to see this so that they continue to place their trust in CNP Assurances.
All our employees and all the members of the Board of Directors are working hard to make sure CNP Assurances goes from strength to strength.
Jean-Paul Faugère,
Chairman of the Board of Directors
"Our customers, partners and employees are genuinely shaping our future."
CAP 2020 Plan
Digital technology – with its apps and platforms, new experiences and artificial intelligence – is now part of everyday life.
It has changed the way we work, keep fit and healthy, stay in touch and interact. CNP Assurances is accelerating its digital transformation. Online is where our customers voice their opinions, where new forms of risk pooling and community engagement are evolving, where a whole host of new partnerships are forming and producing impressive results, and where CNP Assurances is building its future.
Drawing on our brand’s people-focused values and leveraging the success of our initial disruptive innovations, our employees have set in motion an unprecedented transformation. We have decided to use this annual report to tell the stories behind it.
Frédéric Lavenir,
Chief Executive Officer of CNP Assurances